Overview

Thank you for choosing SMM ID Services. We are committed to your satisfaction. Please read this Refund & Returns Policy carefully before making a purchase, as our services are digital in nature and have unique handling compared to physical products.

1. Nature of Our Services

Our offerings—such as verified digital accounts, virtual phone numbers, web-login access, and related online credentials—are delivered instantly or nearly so, and grant immediate access. Because these products are consumed/downloaded/used at delivery, they cannot be “returned” in the same way a physical item can.

2. When Refunds or Replacements May Be Considered

Though most sales are final, we will consider refunds or replacements under the following conditions:

• You placed an order and we failed to deliver the account or credentials within the promised time-frame.
  
  

• You received credentials, but within the specified initial validation window (see Section 4) the account is non-functional due to our error (e.g., login fails immediately) and not due to misuse, change of settings or third-party bans.
  
  

• You purchased a specific service but were delivered a different service in error (for example: you paid for one type of account, and we mistakenly provided a different type) and you notify us promptly.
  
  

In all other cases such as “changed my mind”, regional restrictions, device incompatibility or third-party bans, refunds will generally not be granted.

3. How to Request a Refund or Replacement

If you believe your purchase meets the above criteria:

1. Provide your order number, date/time of purchase, description of the issue, and any supporting evidence (e.g., error screenshots, login attempt logs).
   
   

2. Upon review, we will determine if your case qualifies for a replacement or refund.
   
   

3. If approved, we will either deliver a replacement credential or issue a refund via the payment method used, or another mutually agreed method.
   
   

Please note: submitting a support ticket doesn’t guarantee a refund — each case is evaluated individually.

4. Initial Warranty / Validation Period

Since digital accounts can be activated and accessed immediately, we provide a limited validation window:

• You have 48 hours from delivery to test the credentials and notify us if the account is not working as promised.
  
  

• After this period expires, we cannot guarantee that the account remains unaffected by external factors (such as policy changes, bans, device issues) and thus refunds become highly unlikely.
  
  

• If a problem arises after the 48-hour window, we may still attempt to assist, but are not obligated to replace or refund the account.

5. What Does Not Qualify for Refund or Return

The following situations are outside our refund/return coverage:

• You decide you no longer need the service (“change of mind”).
  
  

• You cannot use the account due to local/regional restrictions, device or platform incompatibility, or third-party account bans.
  
  

• You changed the password, authorized unfamiliar devices, shared credentials, or otherwise compromised the account yourself.
  
  

• The account was delivered working, you used it, and thereafter the third-party service (e.g., social media platform) disabled or banned the account due to their terms of service.
  
  

• You purchased “as is” or “for bulk use” with known limitations and we disclosed those at time of sale.
  
  

• You request a refund after the 48-hour validation period has passed.

6. Refund Processing Time

If a refund is approved:

• We aim to process the refund within 3–7 business days, depending on the payment provider/bank.
  
  

• We will send a confirmation email once the refund is initiated, including any transaction reference details.
  
  

7. Replacement Option

In many cases, we may choose to offer you a replacement account of equivalent type/service rather than issuing a refund. If you accept the replacement:

• We will provide a new account credential immediately.
  
  

• The original account will be considered void for any further claims.
  
  

• If the replacement also fails due to our error, you may then be eligible for a refund.

8. Our Rights & Your Responsibility

• We reserve the right to refuse a refund if it appears the issue was caused by actions on your part (password changes, misuse, unauthorized sharing of credentials).
  
  

• We also reserve the right to amend this policy at any time; any revisions will apply to future purchases.
  
  

• It is your responsibility to understand how to access the account, secure the credentials, and to comply with any applicable third-party platform terms. We are not responsible for service disruptions or bans by third-party providers once the account was working at delivery.

9. Contact Us

For inquiries about refunds or returns:
Telegram / Live Chat: @SMMIDServices (as listed on our website)
Please include your order ID, product purchased, date/time, and description of the issue.

10. Summary

• Sales are for digital goods and as such no traditional returns.
  
  

• Refunds or replacements are offered only in limited cases (non-delivery, verified non-working, wrong product).
  
  

• Notification must be made within 48 hours of delivery.
  
  

• After the initial 48-hour window, refunds are highly unlikely.
  
  

• Exclusions apply (change of mind, third-party bans, misuse).
  
  

• Replacement may be offered ahead of refunds.
  
  

• Approved refunds processed within ~3–7 business days.